Manage your enemies?
Do we have enemies? No, we have have foils – people who put our best qualities and our most embarrassing in stark relief....
11 August, 2020
Difficult People
How to handle hecklers (at work)
A good comedian doesn’t wait to be heckled and hope for the best. No, they’re ready for it....
31 July, 2020
Never negotiate with a bully
I once worked for a very difficult woman, who on a bad day was pathological. But that taught me that you can't negotiate with a bully....
31 May, 2019
Be irritated and change the rules
I recently worked with a great guy named Josh, who’s a very thoughtful leader. In our work together, we tried to focus on his business strategies and ambitious goals. But we kept getting sidetracked because Josh was so irritated with his boss....
14 March, 2019
Collaborating isn’t a problem to solve
Companies everywhere seem to suffer the same three problems: we’re organized in silos, we not collaborating effectively, and work isn’t getting done. While uniquely aggravating, these problems just aren’t unique....
26 February, 2019